Front office technology

Dynamic Planner can support the whole of the planning, sales and support process with great, integrated front office technology.

Customer management

Our client management offers a flexible, integrated approach to managing customer records and lead generation.

Customer data

• Flexible system, supporting multiple relationships
• Each customer has their own record
• Customers can be grouped or categorised with others (e.g. by household or business)

Leads

• Records can be used for further prospecting and lead generation
• Stored as individual “opportunities” to record advice given and action taken
• ‘Opportunities’ can be reallocated across the firm or business unit

Campaigns

• Sophisticated campaign management system
• Creation of ‘opportunities’ by data mining your client bank
• Resulting ‘opportunities’ can be allocated as leads
• Actions workload component to enter and track customer activity and contact history
• Link to document store

Fact finding

Our intelligent fact find can meet your needs, whether you’re looking for a fact find in particular product areas, or across the whole financial planning range.

Fact find

Our fact finds include entry fields for:

• meeting data recording, to capture the agenda, attendees and soft facts record of customer expectations
• customer data, such as details of the customer, partner and dependents (if any)
• definition of areas of need and customer’s current arrangements
• additional information recording, such as estate and will information
• notes section to capture soft facts etc.

Valuations

Our valuations provide an accurate picture of the customer’s current product and fund holdings. Because our data capture is well integrated with leading platform and product provider systems, we can offer:

• customer report generation and store point
• forecasting of current valuations against the customer’s goals
• analysis of asset allocation and portfolio drift

Financial planning

Our award-winning financial planning tools “lay down a standard others would do well to aspire to”, according to Ian McKenna, Director at F&TRC.

Needs analysis

We can help you with:

• multiple goal setting
• stochastic forecasting and likelihood of meeting the goals
• life-styling and scenario planning

Risk profiling

Risk profiling is at the heart of the Dynamic Planner financial planning advice process. Completing one of our questionnaires gives advisers the opportunity to:

• understand a customer’s attitude to risk in detail
• recommend an asset allocation strategy for that customer’s risk category
• select the appropriate funds or model portfolios.

We also offer a Fund Risk Profiling Service for Fund Management firms, wishing to have their funds or portfolios allocated into the appropriate risk categories.

Asset allocation

Our Asset allocation support includes:

• current portfolio X-ray
• target portfolio creation
• efficient frontier analysis

Financial planning

Our modules cover the key financial need areas, including:

• investment
• retirement builder
• pension consolidation
• at retirement
• mortgage & property
• budget & cashflow
• protection
• estate planning

Formulating advice

Once you have an overview of the customer’s current position, goals and needs analysis from the fact find, the next step is to formulate the advice. We can help with:

Product selection

• Choosing the product by sector and type (e.g. at retirement planning using income drawdown)
• Adding a new product
• Topping-up existing products

Fund selection

• Matching asset allocation to target risk profile
• Adding new funds or portfolios
• Rebalancing existing portfolios

Quotations

• Are integrated with leading industry quotation systems
• Include mortgage, protection and general insurance
• Allow the ability to quote and apply

Reporting & transacting

Once you have the client’s agreement to proceed, we can help with reporting. As part of Dynamic Planner Enterprise, you will receive material for suitability letters, fact find reports, financial reports and other customer communications:

Suitability

• Manage and automate your suitability and reporting
• Includes suite of standard letters and reports
• Incorporates graphs and charts

Transaction submission

• We provide for straight through processing for transaction submission
• You can record the remunerations payable
• Integrate with your platform of choice

Document store

• Creates electronic customer file
• Automatically creates documents
• Automatically stores documents
• Allows for other documents to be attached

Reviews

Financial planning is an ongoing process and we have the tools you need to support your clients at low cost.

Reviews

• Schedule regular reviews
• Conduct one-off reviews
• Data mine customer records to build campaigns

Alerts

Create customer alerts to:

• review time-based goals (e.g. based on pension premium renewal dates)
• rebalance portfolios
• review after a known event has occurred (e.g. birth of first child, wedding etc)

Please contact us, to find out how we can enrich your customer relationships.