Distribution Technology founder and chief executive Ben Goss talks to Nick Rice about creating a transparent and client-focused industry.
In some industries, there is a radical disconnect between what clients think they need, what they actually require and what their suppliers are prepared to give them.
Over the past decade, providers of financial services have been prepared to give clients what they think they need. Clients have accepted it and perhaps thought too little of what they truly required. The result in some quarters has been overselling, mis-selling, recrimination and chaos.
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